A Ryanair passenger has been labelled a “hero” after stepping in to pay the baggage fee for a distressed mum in a heartwarming video posted on social media.
Staff at Ibiza airport had reportedly informed the mum-of-three that she would have to pay a £50 fee as her bag had been deemed too large to be carried on board the flight back to Stansted.
In footage filmed by a fellow passenger, the mum can be seen looking overwhelmed as her children run in circles around her and a buggy.
As she puts her hands to her head and runs her fingers through her hair, a young man also waiting at the desk notices her anxiety and reassures her: “It’s alright, it’s alright.”
The tearful mum responds to his kind words, before the stranger smiles and adds “Don’t worry, I’ll pay for you” before handing over his card at the desk.
A man can be heard asking if the bagging allowance size has changed as the payment goes through, while the mum’s older child can be heard telling his sibling: “No no, mama is upset.”
The touching moment was shared on Twitter, along with the caption: “Well done to this young hero for paying the ridiculous Ryanair baggage charges for a distressed mother travelling with 3 kids (who wasn’t getting any leniency from ground staff).
“The flight from Ibiza to Stansted was half empty, not sure what difference a few cm would make.”
The passenger who captured the video said: “As far as I could tell, the mother with her children had got caught out with a bag that exceeded the allowance on her ticket.
“She was upset and rather tearful while also trying to keep an eye on her kids.
“By the time I figured out what was going on, a young man stepped up to the ground handling staff and was heard to say ‘it’s okay, I’ll pay’.”
The clip has racked up thousands of views on social media and when one asked if they knew the identify of the kind man, the passenger replied: “Great kid isn’t he? No idea who he is though, kept himself to himself and acted honourably and discreetly without a fuss.”
One viewer commented to say: “What a legend! Karma will see him good.”
Another added: “There’s hope for humanity.”
Ryanair has been contacted for comment.